Mobility hire guide
What information do we need before hiring mobility equipment?
Having a few details ready helps us quote accurately and avoid unsuitable equipment arriving at the door.
Information about the user
- Approximate height and weight
- General mobility and ability to transfer
- Any difficulty gripping, steering or using a joystick
- Whether they have used similar equipment before
- The support available from a carer, relative or companion
Information about the location
- Delivery and collection postcodes
- Steps, lifts, narrow doors or difficult access
- Where the equipment will be stored and charged
- Whether the property is a home, hotel or holiday accommodation
- A contact who can meet us for delivery and collection
Information about the journey
- Expected distances
- Hills, uneven surfaces, gravel or grass
- Indoor or outdoor use
- The vehicle being used to transport the equipment
- Any important activities or visitor attractions
Dates and timings
Provide the hire start and end dates plus any fixed arrival, departure or appointment times. Delivery windows are confirmed before the booking is accepted; do not assume an exact time until it has been agreed.
Why we ask
These questions are not unnecessary paperwork. They help us assess whether the equipment, access and delivery plan are realistic. If something does not sound suitable, it is better to identify it before money changes hands.
Common questions
Frequently asked questions
Why do you need the user's weight?
Every product has a maximum user weight. We need an accurate figure to select equipment that can be used within the manufacturer's limit.
What identification is required?
Proof of address is required for hires. Powered equipment may also require a £100 refundable security deposit, subject to the booking terms.