Yorkshire MobilityHIREHelp before you hire
Frequently asked questions.
Clear answers to the questions customers ask most often.
Where do you deliver?
We deliver to homes, hotels and holiday accommodation across Yorkshire. Enter the delivery postcode during booking to see the available options and full cost.
Can I check availability online?
Yes. Our online booking page shows current availability and pricing for the dates you select.
What identification is required?
Proof of address is required for non-powered equipment. For powered equipment, we require either acceptable proof of address or a £100 security deposit, in accordance with the hire terms.
Is setup included?
Where applicable, delivery includes basic setup and a user demonstration. Please tell us about access, steps or other practical requirements before delivery.
How do I know whether an item is suitable?
Each item page includes key information such as maximum user weight. Contact us before booking if you are unsure about comfort, controls, terrain, dimensions or access.
Can equipment be delivered to holiday accommodation?
Yes. We regularly deliver to hotels, cottages and other accommodation, subject to access and an agreed handover arrangement.
What happens if I need to cancel?
Cancellation and refund rules depend on how much notice is given. Please read the full hire terms before booking.