Yorkshire Mobility Hire Limited

Equipment Hire Terms and Conditions

Effective date: 1 October 2026

Company number: 17493044

Registered office: Suite 26 The Plex, 15 Margaret Street, Wakefield, West Yorkshire, United Kingdom, WF1 2DQ

Telephone: 0113 460 1236 Email: hello@yorkshiremobilityhire.co.uk Website: https://yorkshiremobilityhire.co.uk

1. About these terms

1.1 These terms apply when Yorkshire Mobility Hire Limited (referred to as we, us or our) hires mobility equipment to a customer (referred to as you or your).

1.2 These terms apply to bookings made through our website, by telephone, by email, through social media or in person. Bookings made through a third-party platform may also be subject to that platform’s terms. If there is a conflict concerning payment made to a third party, the platform’s payment and cancellation rules may apply to that payment.

1.3 Nothing in these terms affects your statutory rights. Equipment supplied under a consumer hire contract must be as described, of satisfactory quality and fit for any particular purpose that you make known to us where it is reasonable for you to rely on our advice. Any services we provide must be carried out with reasonable care and skill.

2. Eligibility and information you provide

2.1 The person making the booking must be at least 18 years old and have authority to enter into the hire agreement and accept responsibility for the equipment.

2.2 Before confirming a booking, we may ask for information including:

• the user’s approximate weight and height;
• the user’s mobility requirements and ability to operate the equipment;
• the intended use, expected terrain and journey requirements;
• the delivery and collection addresses;
• access restrictions, steps, lifts and doorway widths;
• charging and secure-storage arrangements;
• photographic identification and evidence of address; and
• any other information reasonably required to assess suitability and complete the hire safely.

2.3 You must provide accurate and complete information. We may refuse, amend or cancel a booking if the equipment would be unsuitable or unsafe, or if material information has been withheld or is incorrect.

2.4 We do not provide medical advice. If you are uncertain whether equipment is appropriate, you should obtain advice from a suitably qualified healthcare professional.

2.5 For wheelchairs, rollators, walking frames, bathroom equipment and other non-powered items, you must provide acceptable proof of your current home address before the hire begins.

2.6 For mobility scooters, powerchairs and other powered equipment, you must either:

• provide acceptable proof of your current home address; or
• pay a £100 refundable security deposit.

2.7 Acceptable proof of address normally means a valid photocard driving licence or a recent utility bill, council tax document, bank statement or official government correspondence showing your name and current address. Documents should normally be dated within the previous three months, except documents issued annually. We may accept a suitable electronic copy and will handle personal information in accordance with our Privacy Policy.

2.8 Where equipment is delivered to a hotel, holiday property, hospital, care setting or another temporary address, we may also require the address of your permanent residence and confirmation from the accommodation provider or person responsible for the premises.

3. Quotations and booking confirmation

3.1 Website availability and prices are subject to final checks of equipment availability, suitability, delivery arrangements and the information you provide.

3.2 A booking is confirmed only when we have issued written confirmation and received the payment stated in that confirmation.

3.3 Your booking confirmation will normally identify:

• the equipment;
• the hire start and end dates;
• agreed delivery and collection windows;
• delivery and collection addresses;
• hire charges;
• delivery and collection charges;
• any refundable security deposit; and
• any agreed accessories, adjustments or special arrangements.

3.4 We may correct an obvious pricing, description or availability error before accepting a booking. If an error is discovered after acceptance, we will contact you and offer either the corrected booking or a full refund.

4. Hire periods and pricing

4.1 Unless the booking confirmation states otherwise:

• a weekend is any three consecutive hire days;
• a week is seven consecutive hire days; and
• a month is 28 consecutive hire days.

4.2 The hire period begins and ends at the dates and times shown in the booking confirmation.

4.3 Hire charges do not include delivery, collection, security deposits, optional accessories or other separately identified charges unless expressly stated.

4.4 Where more than one pricing tier could apply, we will apply the lowest applicable published hire charge for the selected period, subject to any agreed package or promotional terms.

4.5 Prices and the basis of any VAT treatment will be shown before the booking is confirmed. Where VAT relief is available, you are responsible for completing any eligibility declaration accurately.

5. Booking payments and security deposits

5.1 We may require a booking payment of 10% of the hire charge. Unless expressly described as a separate fee, this forms part of the total hire price and is not an additional charge.

5.2 For powered equipment, including mobility scooters and powerchairs, a £100 refundable security deposit is required if acceptable proof of the hirer’s current home address is not provided. We may require a different deposit only where this is clearly explained and agreed before the booking is confirmed because of exceptional risk, specialist equipment or a third-party booking condition.

5.3 Any security deposit is separate from the hire charge and booking payment. It may be used only against reasonable amounts properly due under these terms, including:

• loss or theft of equipment while it is your responsibility;
• damage beyond fair wear and tear;
• missing parts, chargers, keys or accessories;
• excessive cleaning reasonably required because of the condition in which equipment is returned;
• late-return charges; or
• reasonable recovery costs caused by a breach of these terms.

5.4 We will not charge for fair wear and tear, inherent faults or damage caused by our negligence.

5.5 Where deductions are made, we will provide an explanation and, where reasonably available, evidence of the loss or cost. We will not charge more than our reasonable loss and will allow for the equipment’s age, condition and normal depreciation.

5.6 Any remaining security deposit will normally be refunded to the original payment method within 10 working days after the equipment has been returned and inspected. Bank processing times are outside our control.

6. Payment

6.1 All amounts due must be paid by the dates stated in the booking confirmation.

6.2 We may withhold delivery if an amount due has not been paid.

6.3 You must not make an unjustified payment reversal or chargeback. This does not affect your right to dispute a payment legitimately with us, your card provider or another appropriate body.

6.4 Any additional amount claimed following the hire must represent a reasonable loss or cost and will be explained to you.

7. Delivery, setup and collection

7.1 Delivery and collection charges are calculated using the agreed locations and will be shown before booking confirmation. A different collection address may result in a revised charge.

7.2 Delivery and collection times are estimated windows unless we expressly agree a fixed time in writing. We will take reasonable care to meet agreed arrangements but cannot guarantee that delays outside our reasonable control will not occur.

7.3 You must ensure that:

• a responsible adult is present at the agreed time;
• safe and reasonable access is available;
• parking, entry instructions and known restrictions have been disclosed; and
• the equipment can be safely delivered through entrances, corridors, lifts and doorways.

7.4 If delivery or collection cannot be completed because these requirements were not met, we may charge the reasonable cost of the failed journey and rearrangement.

7.5 We will provide an appropriate handover, setup or demonstration for the equipment. You must ask if anything is unclear and must not use powered equipment until you understand its controls and safe operation.

7.6 You or the responsible adult present may be asked to confirm receipt, condition, included accessories and completion of the handover.

8. Your responsibilities during the hire

8.1 From delivery or collection until the equipment is returned to us, you must:

• take reasonable care of it;
• follow our instructions and the manufacturer’s guidance;
• keep within the stated user-weight and operating limits;
• use it only for its intended purpose;
• keep it reasonably clean and securely stored;
• charge powered equipment only with the supplied or approved charger;
• protect it from avoidable water damage, extreme temperatures and misuse;
• comply with applicable road, pavement, building and transport rules; and
• tell us promptly about faults, accidents, damage, loss or theft.

8.2 You must not sell, lend, sub-hire, pledge, dispose of, materially modify or attempt unauthorised repairs to the equipment.

8.3 Only an agreed user may operate powered equipment. You remain responsible for ensuring that any agreed user follows these terms.

8.4 Equipment must not be taken outside Great Britain without our prior written permission. You must tell us in advance if it will be taken on an aircraft, ferry, cruise, train or other regulated transport service.

8.5 The equipment remains our property at all times.

9. Condition, faults and breakdowns

9.1 We will inspect and prepare equipment before hire. It will be supplied in a clean, serviceable condition, subject to reasonable cosmetic signs of previous use.

9.2 If equipment develops a fault or is damaged:

• stop using it if continued use may be unsafe or worsen the problem;
• move it to a safe position if reasonably possible;
• contact us as soon as possible; and
• do not arrange repairs without our authority, except where urgently required to prevent injury or further damage and it was not reasonably possible to contact us.

9.3 Where a fault is not caused by misuse, unauthorised alteration or breach of these terms, we will use reasonable efforts to repair or replace the equipment. If we cannot do so within a reasonable time, we will refund the appropriate unused portion of the hire charge.

9.4 We are not responsible for reduced battery range caused by terrain, temperature, user weight, gradients, tyre condition, driving style or other operating conditions where the equipment is not faulty. Published ranges are estimates, not guarantees.

10. Loss, theft, accidents and damage

10.1 You must notify us promptly of any loss, theft, collision, accident or significant damage. Theft should also be reported to the police, and you must provide the crime reference number.

10.2 You are responsible for reasonable repair or replacement costs resulting from your failure to take reasonable care, misuse, unauthorised use or breach of these terms. You are not responsible for fair wear and tear, inherent defects or our negligence.

10.3 We will not charge more than our reasonable loss. Replacement charges will take account of the equipment’s age, pre-hire condition, depreciation and any recoverable value.

10.4 You are responsible for fines, penalties or third-party claims resulting from your unlawful or negligent operation of the equipment, except to the extent caused by our breach, negligence or defective equipment.

10.5 Unless expressly stated in the booking confirmation, the hire does not include insurance for your personal belongings or your own personal accident cover. You should check whether suitable cover is available through your own insurance.

11. Cancellations and changes by you

11.1 You may request cancellation or amendment by contacting us using the details at the beginning of these terms.

11.2 Subject to your statutory cancellation rights:

• if you cancel more than seven days before delivery, we will refund payments made;
• if you cancel between 48 hours and seven days before delivery, we may retain only our reasonable direct losses, normally capped at the 10% booking payment;
• if you cancel less than 48 hours before delivery, after equipment has been prepared or dispatched, or after the hire begins, we may deduct reasonable costs and losses caused by the cancellation, capped at the total booking value; and
• if we re-hire the equipment for the cancelled period, we will take that into account when calculating our loss.

11.3 Delivery, collection, third-party and preparation costs already reasonably incurred may be deducted where permitted by law.

11.4 Reducing or ending a hire early does not automatically entitle you to a refund. We will consider any refund fairly, taking account of costs avoided and whether the equipment can be re-hired.

11.5 Date changes are subject to availability and may change the price or delivery charge.

12. Distance and off-premises cancellation rights

12.1 If you book online, by telephone or away from our business premises, you may have a legal right to cancel within 14 days, subject to statutory exceptions and the nature and timing of the contract.

12.2 If you ask us to begin delivery, preparation or another service during a statutory cancellation period, you expressly request early performance. If you then exercise a right to cancel, we may charge a proportionate amount for services properly supplied up to cancellation where the law permits.

12.3 If the contract has been fully performed during the cancellation period following your express request and acknowledgement, your cancellation right may end where the law permits.

12.4 Nothing in sections 11 or 12 limits any cancellation or refund right that the law gives you.

13. Cancellation or substitution by us

13.1 We may cancel or refuse a hire where:

• the chosen equipment is unavailable, unsuitable or unsafe for the stated use;
• required information or payment has not been provided;
• we reasonably suspect fraud, unlawful use or a serious safety risk;
• access makes delivery unsafe or impracticable; or
• circumstances outside our reasonable control prevent performance.

13.2 Where reasonably possible, we may offer comparable substitute equipment. You do not have to accept a materially different substitute.

13.3 If we cancel and you are not in breach of these terms, we will refund amounts paid for the part of the booking we cannot supply. This will be your minimum remedy and does not restrict any additional statutory right you may have.

14. Late return and extensions

14.1 An extension must be agreed before the scheduled collection or return time and is subject to availability and additional hire charges.

14.2 If equipment is not available for collection or is returned late without agreement, we may charge:

• the applicable additional hire charge;
• reasonable costs of rearranged collection or recovery; and
• reasonable losses caused to a subsequent confirmed booking.

14.3 We will take reasonable steps to contact you before recovering overdue equipment. Nothing in these terms permits us to enter private premises without lawful authority or consent.

15. Cleaning and infection control

15.1 Equipment must be returned reasonably clean and in substantially the same condition as supplied, allowing for fair wear and tear.

15.2 You must tell us if equipment has been exposed to an infectious illness, bodily fluids, smoke, hazardous substances, pests or another contamination risk so that we can handle it safely.

15.3 We may charge the reasonable cost of exceptional cleaning, decontamination or disposal where required because of your breach of these terms. Ordinary cleaning between hires is included in the hire price.

16. Our liability

16.1 Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.

16.2 We are responsible for loss or damage that is a foreseeable result of our breach of contract or failure to use reasonable care and skill.

16.3 We are not responsible for losses that were not foreseeable, for losses caused by inaccurate information you supplied, or for business losses where you entered the agreement wholly as a consumer.

16.4 We do not guarantee that any item will meet needs or conditions that were not disclosed to us. This does not reduce our responsibility where you reasonably relied on our advice after providing accurate information.

17. Personal information

17.1 We process personal information to assess suitability, administer bookings, take payment, deliver and collect equipment, communicate with you, protect our property and comply with legal obligations.

17.2 Further information is contained in our Privacy Policy at https://yorkshiremobilityhire.co.uk/privacy. We will not request more health or mobility information than is reasonably necessary for suitability and safety.

18. Complaints

18.1 Please contact us promptly so that we have a reasonable opportunity to resolve a problem:

Email: hello@yorkshiremobilityhire.co.uk Telephone: 0113 460 1236

18.2 We will acknowledge and investigate complaints within a reasonable time. You may also obtain independent consumer advice from Citizens Advice.

19. General terms

19.1 If any provision is found invalid or unenforceable, the remaining provisions will continue to apply.

19.2 A delay in enforcing these terms does not waive our rights.

19.3 No person other than you and us has a right to enforce this agreement, except where the law provides otherwise.

19.4 We may update these terms for future bookings. The version supplied with or linked from your booking confirmation will apply to that booking unless a change is required by law or agreed with you.

20. Governing law and courts

20.1 These terms are governed by the law of England and Wales.

20.2 If you are a consumer resident elsewhere in the United Kingdom, you retain any mandatory protections and rights to bring proceedings in the courts available under applicable consumer law.